Returns & Refunds

Before despatch

You can cancel any order for a full refund at any time before the container leaves the depot. Email info@convexcontainers.com with your order number. Refunds go back by the method you paid with, within 5 working days of us confirming the cancellation.

On delivery

Inspect the container before the driver leaves. Check the roof, the floor, the door seals and the locking gear against the grade you bought. If it does not match what was described, refuse the delivery and call us on +1 (202) 750-0484 while the driver is still there. That is far easier to resolve than a complaint raised afterwards.

After delivery

If a fault becomes apparent that was not visible at delivery and was not disclosed in the listing, contact us within 14 days with your order number and photographs. Where the fault is ours we will repair it, replace the unit, or refund you — our choice, after inspection, and at no cost to you.

Change of mind after delivery

Once a container has been delivered and accepted, a return means a second haulage movement, which is the single largest cost in the transaction. We will take it back within 14 days, but the return haulage is deductible from the refund and the container must be empty, undamaged and accessible to the same truck that delivered it.

What is not covered

• Surface rust, dents and paint marks on units sold as wind-and-watertight or as-is. These are described as normal for the grade and are not faults.
• Faults specifically listed on an as-is unit.
• Damage caused after delivery, including by moving, modifying or cutting the container.
• Planning or permit refusals. Checking what you are allowed to put on your land is your responsibility, not ours.

How to raise it

Email info@convexcontainers.com with your order number, photographs, and what you want done. We reply within one working day.

Our grade guarantee and complaints process are on our Warranty & Complaints page.